• Configure–>Integration–>Email–>Email Accounts–>Create
Account IDWork pool or class group name
Account NameName that identifies the email account.
Account Provider 
Email providerProvider of email hosting
Send UsingSMTP
mail addressEmail address that is associated with outgoing email.
Display namename to display for this sender
User IDMTP user ID that sends email from this host
Password Sender email ID password.
Reply toEmail address to which the recipients of outgoing emails can reply.
SMTP hosthost name or IP address of the SMTP mail server for outgoing email (If you don’t have proxy connection use default gmail host)
Port SMTP server port number for outgoing email connections: 25 (unsecured)587 (STARTTLS)465 (SMTPS)
Use SMTPS   To use SSL to send email messages through this server, select the Use SMTPS check box
Receiver Using    Select an email protocol: POP3IMAPMicrosoft Graph  
User ID      Email address to use for incoming email.
PasswordRecipient password.
Use sender’s ID and password.To populate the User ID and Password fields from the Sender subsection, select Use sender’s ID and password.
HostOP3 or IMAP mail server host name or IP address to use for incoming email.
portPOP3 or IMAP mail server port number for email connections For IMAP servers, ports 143 (unsecured) or 993 (secured with SSL)For POP3 servers, ports 110 (unsecured) or 995 (secured with SSL).  
Use SSL/TLSTo avoid using SSL/TLS for connections to your IMAP/POP3 server, clear the Use SSL/TLS check box.
  • Click Submit

2. Allow Less Secure Apps:

  • Enable Less Secure Apps in Sender Email ID
  • Gmail–>Manage your Google Account–>Security–>Less Secure apps access–>On

3. Configure Casetype:

  • Add Send Email step
  • +Step–>More–>Automations–>Send Email      
  • Configure Contextual property panel:
Send ToEnter Receiver Mail ID
Subject Email Subject
MessageCustom or Correspondence
Message contentCompose type your mail
  • Save and Run the Casetype
  • Check Receiver Mail

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