1. What is a benefit of Pega Platform low-code development?

  1. The Pega Platform user interface allows only low-code users to build applications.
  2. Pega Platform low-code development increases both productivity and IT involvement.
  3. The Pega Platform low-code development tools create the code for you..
  4. Pega Platform makes low-code development easy for very simple applications only.

Answer: C

2. Case life cycle design is a model to ______________ and _______________ (Choose Two)

  1. define the user interface appearance
  2. define processes and steps to implement the three necessary stages of work
  3. define how work is completed for each specific customer request
  4. define a structure to create, process, and resolve work

Answer: C & D

3. Which of the following scenarios leverages case life cycle design? 

  1. A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation
  2. An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application.
  3. A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
  4. A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.

Answer: A

4. Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)

  1. Add a Change Stage step.
  2. Configure the stage to resolve the case in the stage properties panel.
  3. Configure automatic stage transitioning in the stage contextual property panel.
  4. While running a case, use the Actions menu to change the stage

Answer: A & C

5. When modeling the life cycle of a case, stages represent a _______________ or a _________________ (Choose Two)

  1. subset of data used to resolve a case
  2. time period for a process to complete
  3. transfer of authority
  4. significant change in the status of a case

 Answer: C & D

6. When modeling the life cycle of a case, alternate stages _______ and ____________. (Choose Two)

  1. represent exceptions to the normal course of events
  2. represent a separate, but related, business transaction
  3. can be reached by user action at runtime only
  4. can be sequenced into primary stages

Answer: A & D

7. Which is a benefit of using multi-step forms?

  1. Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
  2. Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
  3. Helps a single user complete complex tasks by presenting multiple screens in a logical sequence.
  4. Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step

Answer: C

8. When you configure a multi-step form, where do you identify the navigation template?

  1. At the stage level.
  2. At the case level.
  3. At the assignment level.
  4. At the process level

Answer: D

9. In which situation is it appropriate to use a multi-step form?

  1. An expense report must be reviewed by an employee’s manager, senior manager, and director..
  2. An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk..
  3. A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter..
  4. A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.

Answer: C

10. Adding instructions to a step _____________________________.

  1. describes to users the action to take in a step
  2. describes the business value of the step
  3. instructs an application developer how to build the step
  4. defines the step

Answer: A

11. A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?

  1. Case status cannot update automatically.
  2. Case status updates at the end of the process containing the step.
  3. Case status updates at the end of the step.
  4. Case status updates at the beginning of the step.

Answer: D

12. What type of step typically requires contextual instructions?

  1. Change stage
  2. Create case
  3. Collect Information
  4. Send email

Answer: C

13. A Service level agreement describe the following behavior:

Urgency AdjustmentInterval Length
Start of service level20
Goal interval108 hours
Deadline interval2024 hours

The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?

  1. 10.
  2. 60.
  3. 50.
  4. 20

Answer: B

14. The goal milestone in a service-level agreement defines that amount of time ___________.

  1. In which the case or step should be completed.
  2. In which the case or step must be completed.
  3. Allowed for users to advance to the next stage.
  4. allowed before an assignment is considered overdue

Answer: A

15. The primary purpose of a service-level agreement is to __________.

  1. Help ensure timely completion of work.
  2. Generate service-level reports.
  3. Automatically change assignment status.
  4. assign cases to the appropriate case worker

Answer: A

16. You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?

  1. Text (paragraph).
  2. Boolean.
  3. User reference.
  4. Picklist

Answer: D

17. As part of a marina’s new client registration case type, users can optionally enter a nickname for their mooring location with a max character limit of 20. What type of field do you configure for users to enter a new mooring location nickname? 

  1. Text (paragraph).
  2. Attachment.
  3. Text (single line).
  4. Location 

Answer: C

18. Which two options are available when configuring a view? (Choose Two)

  1. Add existing fields to the view.
  2. Create a table with field names.
  3. Reuse saved views.
  4. Add instructions to an assignment.

Answer: A & C

19. As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement? 

  1. Text (single line).
  2. Boolean.
  3. Picklist.
  4. User Reference

Answer: D

20. Which two of the following are use cases for calculated fields configured with functions? (Choose Two)

  1. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are single input fields
  2. An online ordering application calculates the cost for each item type by multiplying the quantity by the unit price
  3. A roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field. The duration fields are in a field group list
  4. A testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.

Answer: C & D

21. A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations. 

.SubTotal ____________.Tax_____________.ProcessingFee

Answer: .SubTotal + .Tax + .ProcessingFee

22. What two items describe the function of a calculation network? (Choose Two)

  1. Determine the calculation function for a group of fields.
  2. Automatically configure custom calculations.
  3. Identify the relationship between fields.
  4. Update all relevant fields whenever a value changes.

Answer: C &D

23. Which statement about single record and multiple record data relationships is true?

  1. A single record data relationship stores data, but a multiple record data relationship does not.
  2. A single record data relationship establishes a single entity grouping together related fields, while a multiple record data relationship establishes a list of entities grouping together related fields
  3. A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
  4. A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.

Answer: B

24. In a loan request application, candidates must enter their addresses from the past 10 years. What field types do you configure to collect this information?

  1. Multiple record data relationship.
  2. Single record data relationship.
  3. Fancy field.
  4. A series of single-line text fields

Answer: A

25. How is a data record different from a data object?

  1. A new data record impacts the business process and a new data object only impacts the system of record.
  2. A customer data record includes the customer name, email and phone number data objects.
  3. A change to a data record requires a new case type and a change to a data object requires a new business process.
  4. A new data record generally does not impact the business process whereas a change to a data object generally does impact the business process.

Answer: D

26. How do data records relate to an application?

  1. Data records must be stored using a database table for local data storage.
  2. Data records provide access to data that is used to process cases but is not part of an application.
  3. Data records and data objects share the same role, which is to provide structure for data views.
  4. Data records direct how an assignment moves forward.

Answer: B

27. Fill the blanks with exact values

In a Vendor_________________, a____________contains values for the vendor ID, vendor name, and vendor address. The _______________links the vendor data to an external system of record.

Answer: datarecord, dataobject, dataview

28. Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user? 

  1. Route the assignment to the user’s manager.
  2. Route the assignment to the user’s work queue.
  3. Route the assignment to the user’s work group.
  4. Route the assignment to the user.

Answer: D

29. A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?

  1. It is not possible to support this requirement. The router must define a specific work queue.
  2. Route the assignment based on appraiser skills.
  3. Route the assignment to the correct work queue based on business logic.
  4. Route the assignment based on an appraiser role.

Answer: C

30. Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)

  1. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
  2. Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.
  3. Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
  4. Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.

Answer: A & D

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